Terms of Use

Last updated: 8 October 2026

1. About these Terms

These Terms of Use ("Terms") are an agreement between you and SoftIngenious LLC ("we", "us", "our"), which runs SnugDates at snugdates.com and its apps (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

The law where you live may give you rights that a contract cannot take away. Nothing in these Terms limits those rights.

2. Who can use SnugDates

You may use the Service only if all of these are true:

• you are at least 18 years old, or the age of majority where you live if that is higher;
• you can make a binding contract with us, and no law that applies to you forbids you from using the Service;
• you have never been convicted of a violent or sexual offence, and you are not required to register as a sex offender anywhere;
• we have not closed an account of yours before, unless we have agreed in writing that you may come back.

You may have only one account.

3. Your account

• Give true, current information about yourself, including your date of birth, and keep it up to date.
• We send sign-in codes to your email address. Keep that email account secure: you are responsible for what is done with your SnugDates account. Tell us straight away at privacy@snugdates.com if you think someone else is using it.
• You may not sell, lend, transfer or share your account, or open an account for someone else.

4. Your safety

SNUGDATES DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS MEMBERS. We do not check who members are or what they say about themselves unless a feature says so, and even a check can be wrong. A "Verified" badge means a member passed a photo or identity check when it was done. It is not a background check, and it does not guarantee who someone is or how they will behave.

You are responsible for your own safety when you talk to or meet other members, online and in person. Read our Dating safety page before you meet anyone. Never send money, gift cards, cryptocurrency or financial details to someone you met on the Service, whatever reason they give.

If we ban a member for fraud, we may tell the members who were in contact with them.

5. Community rules

You must not:

• harass, threaten, bully, stalk or abuse anyone, or attack people because of their race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or age;
• post or send nudity or sexual content that the other person has not clearly asked for, or anything that sexualises a minor;
• ask for, offer or advertise money, loans, investments, paid sex, escort or "sugar" arrangements, or any other commercial service;
• lie about who you are, use other people's photos, or create fake or extra accounts;
• share anyone's private information, photos or recordings without their permission, or record a call or chat without the other person's agreement;
• send spam, chain messages, scam links or malware, or use bots, scripts or scrapers;
• use the Service for anything illegal, or to promote anything illegal;
• get around a block, a suspension or a ban, or interfere with how the Service works or with its security.

We may remove content, and limit, suspend or close accounts, that break these rules or the law.

6. What you share

You own the photos, text, voice and video you add to the Service ("your content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, translate, adapt (for example resize or watermark) and distribute your content as needed to run, protect, improve and promote the Service. The licence ends when your content is deleted from the Service, except for copies other members have already received (such as messages you sent them) and copies we must keep by law.

You confirm that you have the right to share everything you upload and that it does not break these Terms or anyone else's rights. Other members' content belongs to them: do not copy or publish it outside the Service.

7. Moderation, reports and decisions

We use people and automated tools, including AI, to review profiles, photos, messages and reports for scams, abuse, illegal content and rule-breaking. Some automated checks approve a photo or hold it for review; a person looks at anything the tools cannot decide. Automated message and scam checks only flag content for our team; they never ban anyone on their own.

You can report a member or content from their profile, from a chat, or on the Report page. We review reports. When we act on your content or your account, we tell you what we decided and why, unless the law or someone's safety prevents it. If you disagree, write to privacy@snugdates.com within six months and a person will look at it again.

Our decisions may include removing content, hiding a profile, limiting features, or suspending or permanently banning an account. To stop banned people coming back, we keep records of banned accounts and of signals linked to them, as our Privacy Policy explains.

8. Features with extra conditions

Video calls and recording. Calls are live between members. A call is recorded only when both members agree in the call, and either of you can stop the recording. Do not record a call in any other way.

Live streaming. You are responsible for what you broadcast. Streams and their chat follow these Terms, and we may end a stream that breaks them.

AI features. Some features use AI to suggest matches, write profile text or reply to messages for you. AI output can be wrong: read it before you use it. Replies sent by the AI auto-responder are marked as written by AI. You are responsible for content you choose to post or send.

Translation. Messages and profiles can be translated automatically, and the translation may not be exact.

Voice search. Your browser turns your voice into text and may send the audio to its maker (for example Google in Chrome) to do so.

9. Memberships, Sparks and payments

Prices. Prices are shown before you pay and include tax where the law requires. We may show prices in your local currency for convenience; you are charged the amount and currency shown at checkout. Prices can change, but a change never affects a period you have already paid for.

Memberships bought on the website are paid once for the period you choose (for example 1, 6 or 12 months). They do not renew automatically. When the period ends, your account goes back to the free plan unless you buy another period.

Purchases in our apps are made through Apple or Google and follow their terms. App subscriptions can renew automatically; you manage or cancel them in your App Store or Google Play account.

Bank transfers. Where we accept payment by bank transfer, your membership or Sparks are added once we confirm the money has arrived.

Sparks are a virtual credit for use on SnugDates only. They have no cash value. You cannot exchange them for money (except creator payouts under section 10) or transfer them, except by sending gifts or tips through the Service. Sparks are lost if your account is closed for breaking these Terms.

Refunds and cancellation.

• If you live in the EU, the UK or another country that gives you a right to withdraw from an online purchase (usually within 14 days), you can use it by writing to privacy@snugdates.com. If you ask us to start your membership or you use Sparks within that period, you lose the right to withdraw for what you have already used, as the law allows.
• If you live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island or Wisconsin, you may cancel your membership, without penalty or obligation, at any time before midnight of the third business day after the date you bought it. Send us a written notice, signed and dated, saying that you, the buyer, are cancelling this agreement (or words to that effect), with your name and the email address on your account, to SoftIngenious LLC, Chesapeake, Virginia, or by email to privacy@snugdates.com. We will refund you within 10 days of receiving it.
• Otherwise payments are not refundable, unless the law requires a refund or we tell you otherwise.
• Promo codes and free offers follow the conditions shown with them.

Fraud. We may cancel a purchase, take back Sparks or suspend features if a payment is reversed, fraudulent or misused.

11. Our rights in the Service

The Service, its software and design, and the name and logos of SnugDates belong to us or to those who license them to us. These Terms give you the right to use the Service, and no other rights in it.

12. Other services

The Service may link to or use services run by others, such as payment providers, app stores, maps or calendars. Their own terms apply to them, and we are not responsible for them.

13. Closing your account

You can stop using the Service and ask us to delete your account at any time from Privacy & data in your account, or by writing to privacy@snugdates.com.

We may suspend or close your account, with or without notice, if you break these Terms, if the law requires it, or to protect members or the Service. If we close your account because you broke these Terms, you are not entitled to a refund of unused membership or Sparks, unless the law says otherwise. Sections 6 and 14 to 19 continue to apply after your account is closed.

14. Disclaimers

We provide the Service "as is" and "as available". We do not promise that you will find a match, that the Service will always be available or free of errors, or that what members say about themselves is true. As far as the law allows, we exclude all warranties and conditions not set out in these Terms.

15. Our liability

Nothing in these Terms limits liability that the law does not allow us to limit, such as liability for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for the conduct of any member, on or off the Service, or for indirect or consequential loss, lost profit or lost data. Our total liability to you for all claims about the Service is limited to the greater of what you paid us in the 12 months before the claim and US$100.

If you are a consumer in the EU or the UK, we are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

16. Your responsibility to us

As far as the law allows, you agree to cover our reasonable losses and costs from a claim by someone else that arises from your content, your conduct towards other members, or your breach of these Terms.

17. Disputes and the law that applies

Please contact us first at privacy@snugdates.com; most concerns can be settled quickly.

These Terms are governed by the laws of the State of Virginia, USA, and disputes go to the state or federal courts located in Virginia. If you live outside the United States, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts there.

California residents: under California Civil Code section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. Changes to these Terms

We may change these Terms. We will tell you about important changes in advance, by email or on the Service. If you keep using the Service after a change takes effect, the new Terms apply; if you do not agree with them, you can close your account.

19. General

If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours to a company that takes over the Service, and we will tell you if we do. These Terms, the Privacy Policy and any terms shown when you buy something are the whole agreement between you and us about the Service. Where these Terms are translated, the English version applies if the two differ, as far as the law allows.

20. Contact

SoftIngenious LLC, Chesapeake, Virginia. Email: privacy@snugdates.com.