Legal information

Terms of Use

Last updated: 8 October 2026

1. About these Terms

These Terms of Use ("Terms") are an agreement between you and SoftIngenious LLC ("we", "us", "our"), which runs SnugDates at snugdates.com and its apps (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

The law where you live may give you rights that a contract cannot take away. Nothing in these Terms limits those rights.

2. Who can use SnugDates

You may use the Service only if all of these are true:

• you are at least 18 years old, or the age of majority where you live if that is higher;
• you can make a binding contract with us, and no law that applies to you forbids you from using the Service;
• you have never been convicted of a violent or sexual offence, and you are not required to register as a sex offender anywhere;
• we have not closed an account of yours before, unless we have agreed in writing that you may come back.

You may have only one account.

3. Your account

• Give true, current information about yourself, including your date of birth, and keep it up to date.
• We send sign-in codes to your email address. Keep that email account secure: you are responsible for what is done with your SnugDates account. Tell us straight away at privacy@snugdates.com if you think someone else is using it.
• You may not sell, lend, transfer or share your account, or open an account for someone else.

4. Your safety

SNUGDATES DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS MEMBERS. We do not check who members are or what they say about themselves unless a feature says so, and even a check can be wrong. A "Verified" badge means a member passed a photo or identity check when it was done. It is not a background check, and it does not guarantee who someone is or how they will behave.

You are responsible for your own safety when you talk to or meet other members, online and in person. Read our Dating safety page before you meet anyone. Never send money, gift cards, cryptocurrency or financial details to someone you met on the Service, whatever reason they give.

If we ban a member for fraud, we may tell the members who were in contact with them.

5. Community rules

You must not:

• harass, threaten, bully, stalk or abuse anyone, or attack people because of their race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or age;
• post or send nudity or sexual content that the other person has not clearly asked for, or anything that sexualises a minor;
• ask for, offer or advertise money, loans, investments, paid sex, escort or "sugar" arrangements, or any other commercial service;
• lie about who you are, use other people's photos, or create fake or extra accounts;
• share anyone's private information, photos or recordings without their permission, or record a call or chat without the other person's agreement;
• send spam, chain messages, scam links or malware, or use bots, scripts or scrapers;
• use the Service for anything illegal, or to promote anything illegal;
• get around a block, a suspension or a ban, or interfere with how the Service works or with its security.

We may remove content, and limit, suspend or close accounts, that break these rules or the law.

6. What you share

You own the photos, text, voice and video you add to the Service ("your content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, translate, adapt (for example resize or watermark) and distribute your content as needed to run, protect, improve and promote the Service. The licence ends when your content is deleted from the Service, except for copies other members have already received (such as messages you sent them) and copies we must keep by law.

You confirm that you have the right to share everything you upload and that it does not break these Terms or anyone else's rights. Other members' content belongs to them: do not copy or publish it outside the Service.

7. Moderation, reports and decisions

We use people and automated tools, including AI, to review profiles, photos, messages and reports for scams, abuse, illegal content and rule-breaking. Some automated checks approve a photo or hold it for review; a person looks at anything the tools cannot decide. Automated message and scam checks only flag content for our team; they never ban anyone on their own.

You can report a member or content from their profile, from a chat, or on the Report page. We review reports. When we act on your content or your account, we tell you what we decided and why, unless the law or someone's safety prevents it. If you disagree, write to privacy@snugdates.com within six months and a person will look at it again.

Our decisions may include removing content, hiding a profile, limiting features, or suspending or permanently banning an account. To stop banned people coming back, we keep records of banned accounts and of signals linked to them, as our Privacy Policy explains.

8. Features with extra conditions

Video calls and recording. Calls are live between members. A call is recorded only when both members agree in the call, and either of you can stop the recording. Do not record a call in any other way.

Live streaming. You are responsible for what you broadcast. Streams and their chat follow these Terms, and we may end a stream that breaks them.

AI features. Some features use AI to suggest matches, write profile text or reply to messages for you. AI output can be wrong: read it before you use it. Replies sent by the AI auto-responder are marked as written by AI. You are responsible for content you choose to post or send.

Translation. Messages and profiles can be translated automatically, and the translation may not be exact.

Voice search. Your browser turns your voice into text and may send the audio to its maker (for example Google in Chrome) to do so.

9. Memberships, Sparks and payments

Prices. Prices are shown before you pay and include tax where the law requires. We may show prices in your local currency for convenience; you are charged the amount and currency shown at checkout. Prices can change, but a change never affects a period you have already paid for.

Memberships bought on the website are paid once for the period you choose (for example 1, 6 or 12 months). They do not renew automatically. When the period ends, your account goes back to the free plan unless you buy another period.

Purchases in our apps are made through Apple or Google and follow their terms. App subscriptions can renew automatically; you manage or cancel them in your App Store or Google Play account.

Bank transfers. Where we accept payment by bank transfer, your membership or Sparks are added once we confirm the money has arrived.

Sparks are a virtual credit for use on SnugDates only. They have no cash value. You cannot exchange them for money (except creator payouts under section 10) or transfer them, except by sending gifts or tips through the Service. Sparks are lost if your account is closed for breaking these Terms.

Refunds and cancellation.

• If you live in the EU, the UK or another country that gives you a right to withdraw from an online purchase (usually within 14 days), you can use it by writing to privacy@snugdates.com. If you ask us to start your membership or you use Sparks within that period, you lose the right to withdraw for what you have already used, as the law allows.
• If you live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island or Wisconsin, you may cancel your membership, without penalty or obligation, at any time before midnight of the third business day after the date you bought it. Send us a written notice, signed and dated, saying that you, the buyer, are cancelling this agreement (or words to that effect), with your name and the email address on your account, to SoftIngenious LLC, Chesapeake, Virginia, or by email to privacy@snugdates.com. We will refund you within 10 days of receiving it.
• Otherwise payments are not refundable, unless the law requires a refund or we tell you otherwise.
• Promo codes and free offers follow the conditions shown with them.

Fraud. We may cancel a purchase, take back Sparks or suspend features if a payment is reversed, fraudulent or misused.

11. Our rights in the Service

The Service, its software and design, and the name and logos of SnugDates belong to us or to those who license them to us. These Terms give you the right to use the Service, and no other rights in it.

12. Other services

The Service may link to or use services run by others, such as payment providers, app stores, maps or calendars. Their own terms apply to them, and we are not responsible for them.

13. Closing your account

You can stop using the Service and ask us to delete your account at any time from Privacy & data in your account, or by writing to privacy@snugdates.com.

We may suspend or close your account, with or without notice, if you break these Terms, if the law requires it, or to protect members or the Service. If we close your account because you broke these Terms, you are not entitled to a refund of unused membership or Sparks, unless the law says otherwise. Sections 6 and 14 to 19 continue to apply after your account is closed.

14. Disclaimers

We provide the Service "as is" and "as available". We do not promise that you will find a match, that the Service will always be available or free of errors, or that what members say about themselves is true. As far as the law allows, we exclude all warranties and conditions not set out in these Terms.

15. Our liability

Nothing in these Terms limits liability that the law does not allow us to limit, such as liability for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for the conduct of any member, on or off the Service, or for indirect or consequential loss, lost profit or lost data. Our total liability to you for all claims about the Service is limited to the greater of what you paid us in the 12 months before the claim and US$100.

If you are a consumer in the EU or the UK, we are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

16. Your responsibility to us

As far as the law allows, you agree to cover our reasonable losses and costs from a claim by someone else that arises from your content, your conduct towards other members, or your breach of these Terms.

17. Disputes and the law that applies

Please contact us first at privacy@snugdates.com; most concerns can be settled quickly.

These Terms are governed by the laws of the State of Virginia, USA, and disputes go to the state or federal courts located in Virginia. If you live outside the United States, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts there.

California residents: under California Civil Code section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. Changes to these Terms

We may change these Terms. We will tell you about important changes in advance, by email or on the Service. If you keep using the Service after a change takes effect, the new Terms apply; if you do not agree with them, you can close your account.

19. General

If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours to a company that takes over the Service, and we will tell you if we do. These Terms, the Privacy Policy and any terms shown when you buy something are the whole agreement between you and us about the Service. Where these Terms are translated, the English version applies if the two differ, as far as the law allows.

20. Contact

SoftIngenious LLC, Chesapeake, Virginia. Email: privacy@snugdates.com.

Privacy Policy

Last updated: 8 October 2026

1. Who we are

SoftIngenious LLC ("we", "us", "our") runs SnugDates at snugdates.com and its apps (together, the "Service"), and is responsible for your personal information (the "controller"). You can reach us at privacy@snugdates.com, or by post at SoftIngenious LLC, Chesapeake, Virginia.

2. In short

• We use your information to run a dating service: to show your profile, help you meet people, keep members safe and take payments.
• We do not sell your personal information.
• Other members see your profile. Your messages go to the people you send them to, and to our safety team when a message is reported or flagged.
• You can see, download, correct and delete your information, and change your consents, from Privacy & data in your account.

3. Information we collect

Information you give us

• Account: your name, email address, date of birth, gender, who you are looking for, and your country, region and city.
• Profile: photos, a video or voice introduction, your headline and "about" text, height, body type, complexion, languages, education, occupation, smoking, drinking, children, relationship goal, interests, and your answers to prompts and quizzes.
• Messages and activity: what you send in chat (including images, GIFs and voice notes), stories, posts, comments, likes, winks, gifts, tips, date plans and feedback about dates.
• Verification: a live selfie in which you copy a pose and, if you choose ID verification, a photo of your identity document with your full name, date of birth, document number and machine-readable code, and any age confirmation you give.
• Payments: what you buy and when, and for bank transfers, the payment reference and any proof of payment you upload. Card payments are handled by our payment provider; we never receive your full card number.
• Support and reports: what you tell us when you contact support, report a member, appeal a decision or make a privacy request.
• Choices: your consents, privacy, notification and cookie choices, language, and the country you tell us you are in.

Information collected automatically

• Device and connection: your IP address, browser and device type, operating system, app version and device identifiers, including push-notification tokens in our apps.
• Use of the Service: the pages and features you use, when you use them, your searches, and actions such as likes, views and sign-ins.
• Approximate location: the country, and sometimes the city, worked out from your IP address. We collect your precise location only if you choose to share it, for example in a Safety check-in.
• Safety signals: to stop banned people coming back, we keep scrambled versions (keyed hashes) of device and network signals linked to accounts, for 180 days.
• Cookies and similar technologies: see section 11.

Information from others

• Other members, when they message you, report you or tell us about you.
• Apple, Google and our payment provider, when they confirm a purchase, renewal or refund.
• A friend who invites you with their referral link: we record that you joined through it.

4. Sensitive information

Some of what you share can reveal sensitive information: for example your sexual orientation (from who you are looking for), your racial or ethnic origin (from photos or complexion), your religious beliefs, or something about your health. A verification selfie may count as biometric information in some places (see section 12).

We use sensitive information only to provide the features you choose to use and, where the law requires, only with your explicit consent. You can withdraw that consent at any time in Privacy & data; some features may then stop working for you.

5. How we use your information

• To provide the Service: to create your account, show your profile, help you find and contact members, deliver messages, calls and streams, and translate content when you ask.
• To suggest matches: we rank members using things such as shared interests, your preferences, activity, distance and mutual likes. You can switch off personalised ranking.
• To keep members safe: to verify accounts, check photos and text, detect scams, spam, abuse, fake accounts and banned people returning, and to review and act on reports.
• To take payments: to give you what you bought, prevent payment fraud and keep accounting records.
• To talk to you: sign-in codes, service messages, safety alerts and replies to your requests; and, with your consent where the law requires it, news, offers and reminders such as who viewed you or new members near you. You can turn these off at any time.
• To run AI features you choose to use (see section 6).
• To understand and improve the Service, including through analytics, with your consent where the law requires it.
• To show advertising, with your consent where the law requires it before ads are personalised.
• To meet our legal obligations, enforce our Terms and defend legal claims.

Our legal bases (in the EU, the UK and countries with similar laws): we use your information to perform our contract with you (to provide the Service); for our legitimate interests in keeping the Service safe, preventing fraud and improving the Service, balanced against your rights; with your consent (for sensitive information, marketing, optional cookies and some AI features); and to comply with the law.

6. Automated tools and AI

• Moderation. Automated checks review photos, profile text and messages for scams, abuse and rule-breaking. Some photos are approved or held automatically; anything the tools cannot decide goes to a person. Message and scam checks only flag content for our team; they never ban anyone on their own.
• Verification. We may use AI to compare your verification selfie with your profile photos. Where it cannot decide, a person reviews it.
• AI features. If you use AI matchmaking, AI profile writing or the AI auto-responder, what you type and the profile information the feature needs are sent to our AI provider to produce the result. Replies written by the auto-responder are marked as written by AI.
• Your rights. You can ask for a person to review any decision about you made by automated means, and you can object to profiling used to rank your matches.

7. Who we share information with

Other members see your profile, photos, online status and activity such as likes and views, as each feature shows it, and receive the messages you send them.

Service providers process information for us, only on our instructions and only to provide their service:

For safety and the law: with the police, regulators or others when the law requires it, or when we believe in good faith that it is needed to protect someone from harm, to investigate fraud, or to enforce our Terms.

If the business changes hands: with a new owner of the Service, who must respect this policy.

With your agreement in any other case.

We do not sell your personal information. If we use advertising or analytics cookies that the law of your state treats as "sharing" for targeted advertising, we do so only with your consent, and you can opt out at any time under "Your privacy choices".

8. Transfers to other countries

Our servers are in the United States, and our providers may work in other countries. If you use the Service from elsewhere, your information is transferred to and processed in those countries. Where the law requires it, we protect transfers with recognised safeguards such as the European Commission's Standard Contractual Clauses and the UK addendum, or ask for your consent. Our "Where your data goes" page (Cross-Border Data Transfer) shows the places that apply to you and the law in your country.

9. How long we keep information

• Your account and profile: while your account is open. When you delete your account, we delete or anonymise your profile, photos and messages within 60 days, except as below. Copies of messages you sent may remain in the conversations of the people you sent them to.
• Verification selfies: deleted as soon as the check is decided.
• Identity document images: deleted within 30 days of the decision.
• Activity records with IP addresses: 365 days.
• Safety signals used to stop banned people returning: 180 days.
• Payment records: as long as tax and accounting law requires, usually up to 7 years.
• Reports, moderation decisions and records of banned accounts: as long as needed to keep members safe and to deal with legal claims.
• Backups: replaced on a rolling basis.

10. Your rights and choices

Wherever you live, you can:

• see and download a copy of your information (Privacy & data, Export my data);
• correct your profile at any time (Edit profile);
• delete your account (Privacy & data, Request deletion);
• withdraw consents and change your notification, cookie and privacy choices;
• stop marketing emails with the unsubscribe link in each one.

Depending on where you live, you may also have the right to restrict or object to how we use your information (including profiling and direct marketing), to receive your information in a portable format, not to be subject to decisions based solely on automated processing, and to complain to a data protection authority.

To use your rights, go to Privacy & data in your account or email privacy@snugdates.com. We reply within one month, or sooner if your law requires, and we may need to confirm it is you. You can ask someone to act for you, with your written permission. We will not treat you differently for using your rights.

United States. If you live in California or another state with a consumer privacy law, you have the right to know what personal information we collect and why, to access, correct and delete it, to get a portable copy, to opt out of the sale or sharing of personal information for targeted advertising and of profiling that has legal or similarly significant effects, and to limit the use of sensitive personal information. We do not sell personal information, and we use sensitive personal information only to provide the Service. We treat a Global Privacy Control signal from your browser as a request to opt out of sharing. If we turn down your request, you can appeal by replying to our answer; if you are still not satisfied, you can contact your state Attorney General.

Where to complain:

11. Cookies and similar technologies

We use cookies and your browser's local storage:

• Strictly necessary (always on): to keep you signed in (snugdates_session), to protect forms against forgery (XSRF-TOKEN) and to remember a sign-in.
• Preferences: your language, currency, dismissed notices and where you placed buttons on the page.
• Analytics (only with your consent where the law requires): Google Analytics cookies such as _ga.
• Advertising (only with your consent where the law requires): Google AdSense cookies.

You can change your choices at any time with the cookie settings link at the bottom of every page, or in your browser.

12. Biometric information

If you take a verification selfie, we, and where used our AI or identity-verification provider, may compare your face with your profile photos or your ID photo. Under the laws of some places, including Illinois, Texas and Washington in the United States, this can be biometric information. We do this only after you agree when you start the check, we use it only to verify you, we never sell it, and we delete the selfie and any comparison result as soon as the check is decided, and in any case within 30 days, unless the law requires us to keep it longer.

13. Security

We protect your information with encryption in transit (HTTPS), access controls, scrambled storage of passwords and sign-in codes, limits on sign-in attempts, and staff access only where it is needed. No system is perfectly secure: tell us straight away at privacy@snugdates.com if you think your account has been misused. If a breach affects your information, we will tell you and the authorities as the law requires.

14. Children

The Service is for adults only (18 and over). We do not knowingly collect information about anyone younger. If we learn that a member is under 18, we close the account and delete their information. Please tell us at privacy@snugdates.com if you think a minor is using the Service.

15. Changes to this policy

We will tell you about important changes in advance, by email or on the Service. The date at the top shows when this policy last changed.

16. Contact us

SoftIngenious LLC, Chesapeake, Virginia. Email: privacy@snugdates.com.